Return Policy

All returns must be requested within 14 days of receiving your purchase.

Please note that to be eligible for a return, your item must be unworn and in the same condition that you received it with all labels still attached and in the original packaging.


Please email returns@paisleyandgray.com


Once we receive your email we will assign you a Return Merchandise Authorization number or ‘RMA’ and we will email you details of where to ship your package.

Please ship your return item to us within 5 days of receiving your RMA.


RETURN EXEMPTIONS

Gift Cards and all Final Sale Items are exempt from being returned.


EXCHANGES (if applicable)

We only replace items if they arrive defective or damaged or if you need to exchange it for the same item in a different size if we have the size to accommodate.


Please email us at returns@paisleyandgray.com


Once we receive your email we will check our inventory levels on the item you are requesting to swap into and will notify you as to whether we are able to accommodate the exchange.

If exchange can be accommodated we will then issue you a Return Merchandise Authorization number or ‘RMA’ and we will email you details of where to ship your package.

All exchange items will be shipped after the returning item is received back.


REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please note we have no control over how long it will take for a return credit that has been issued to reflect on your credit card provider’s statement.  


SHIPPING RETURNS

The ship back to address to return your product will be included with your RMA.

You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund for a returned item, the original cost of shipping will be deducted from your refund.


IMPORTANT NOTE

When shipping back a return please consider using a track-able shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item and are not responsible for return packages lost by your shipping carrier.

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